・When should I pay for the room charge?
→ It depends on the website which you have reserved. Usually the payment needs to be done when you make the reservation
but it all depends on where you made the reservation. If by any chance the reservation is not paid, you will be asked to pay at the check in counter.
・ Do I have to pay for Early check in / Late check out?
→Yes, extra charge is needed. Please contact us so that we can tell you how much it will be.
・ Can we (2 adults) sleep with a child in a Double-bed room?
→Yes, if your child is under 6 years old
If the child is over 6 years old, the child will be considered as an adult and ONLY two people is
allowed in the Double room so you will need to make a reservation for 2 rooms.
・Can I ask an extra bed in a Double room?
→We are unable to add an extra bed since the room size is not big enough.
・ Is there a free bus-service between E Hotel and Haneda/ Narita airport?
→No. we do not have an airport transfer service from our hotel but we do sell Airport Limousine Bus ticket from our hotel that leaves from Shinjuku station.
If you need more information, please refer to the "Acsess
・Can I use Internet for free?
→ Yes, We provide complimentary WiFi throughout our building
We will let you know the password when you check in.
・Can I "request" a non-smoking room?
→Yes, if only there are availabilites
※Please email us ahead if you would like to change.
(Request will not be fulfilled in case of sold-out
・Is there any connecting room?
→No, there isn't. Instead of that, we can provide your rooms next to each other(The room type must be same). Please contact us in advance.
・Where can I do the laundry?
→There are 4
coin-operated laundry machines on the 3rd floor and the 4th floor. Also there is laundry service available (*There is fee for laundry service.)
・Is there any accessible room?
→Yes, there is an accessible room. Please contact us if you would like to reserve it.
・Do you accept my late arrival? / May I go out during the night?
Our front desk is opened 24 hours.
An advance contact is required if you are checking in later then 10pm.
If you do not notify us, possible that your reservation will be cancelled with 1 day charged.